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KYC Tips - What you need to know to get through the Know Your Customer process

Last Updated: Dec 11, 2018 11:02AM EST

Before you can purchase your tokens, you will have to pass through an important KYC process to verify your identity. Make sure to have your Passport or government issued ID card ready! When you log-in to your token dashboard (, you will see the tokens you have accrued, if any, and a “Get Verified Now” button.



After clicking Get Verified, the “Read & Agree” terms box appears. After checking the boxes and filling in the intended amount to spend, click Submit.


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Then, the you must scroll through and accept the eMusic Token Purchase Agreement.


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At this point, airdrop token holders will see a confirmation that their tokens are unlocked.  Airdrop token holders can choose between withdrawing their airdrop tokens (once available), or continuing with the KYC process in order to purchase additional tokens.


If you intend to purchase more than $10K worth of eMusic tokens, a Purchasing for Proper Use questionaire is shown and must be completed.



Once the above steps are completed, you are redirected to the secure IDNow platform for KYC Verification.


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To complete the KYC process, you will be asked to provide some personal information. Please use the same email you used to set up or sign into your eMusic token account and please enter your phone number without spaces or dashes.


Once all of the information has been entered, hit continue at the bottom of the page. You will be brought to a final confirmation page to fill out before the final identification process begins.  


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For final identification, you will select your nationality from a dropdown box and the type of government issued photo ID identification you will be using. In most cases, your identification will be your passport.



ID Type selection is based on nationality. It can either be Passport only or both ID card and Passport. Once you select both nationality and an ID type, you can click on the checkmark button at the bottom of the screen to continue.


On the next page a quick guide is shown on how to correctly take the pictures of your ID document. The user clicks the checkmark button to proceed with each step.



At this point, you have the option of taking the required photos or uploading images that meet the stated requirements.  In most (if not all) cases you will be asked for:

  1. Front of your ID

  2. Back of your ID

  3. Hologram on your ID

  4. Selfie

NOTE: The "back of your ID" should is the back of the photo page in your passport, or the back of the ID itself if there are only 2 sides to the ID you are using.



Once all the pictures are ready, you simply need to confirm them one last time and click the checkmark button.



Once confirmed, you are redirected back to the token site, where you will see your KYC status as pending.



Once your KYC and AML checks are completed, your status will be changed to verified and you will be able to purchase tokens.



Final KYC and AML check can take up to 24 hours.

We will send a confirmation email upon approval,

or you can visit your token dashboard at any time

to see if your status has been updated.



Please Note: eMusic will require potential buyers to pass a Know Your Customer (KYC) check and verify residency before purchasing any eMU Tokens. Currently, the tokens are not being offered or sold to U.S. residents and residents of additional select countries. Use of the tokens on generation on the eMusic platform will be restricted to countries that can participate in the token sale. This notice does not constitute an offer of securities for sale and the tokens have not been registered as securities under the U.S. Securities Act of 1933, as amended, or any state securities laws.


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