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Albums not appearing on release day.

Paul May 20, 2017 03:00PM EDT

My understanding of the new site was that it would solve the problem of releases not appearing on release day. There were two albums released yesterday (19 May)that are on labels that Emusic have. Is there any reason they would not appear on release day? The suspicion in the past was that they were withheld because of commercial reasons but actually the explanation was the outdated content delivery of the old site. The albums in question are Jlin - Black Origami on Planet Mu and Michael Mayer - DJ Kicks on !K7 Records.

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Matt D May 25, 2017 06:53PM EDT eMusic Agent

Sorry for the delayed response. I took a closer look and was able to find Black Origami for you:

I will try to find out why Michael Mayer is missing.

As for release day, we were having an issue with our search engine indexing new releases. We’ve since implemented a patch that should solve that problem. Further, we ingest new content every morning around 11am ET, so I recommend checking in the early afternoon to see the latest releases.

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Matt D Jun 02, 2017 04:48PM EDT eMusic Agent

Hi Paul,

We were able to find a bug that was causing new releases from !K7 to get delayed. We believe that we’ve resolved the issue and you should now be able to purchase Michael Mayer – DJ Kicks here:


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Paul Jun 05, 2017 07:05PM EDT
Hi, thanks for the update re Michael Mayer. I was planning to download this tonight but it is showing as unavailable as is the rest of !K7. Probably just a glitch I imagine. Will download when it's sorted.
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Matt D Jun 05, 2017 07:06PM EDT eMusic Agent

Hi Paul,

I just logged into your account, went to, and I see the album as available for purchase. Did you receive an “unavailable” error upon trying to purchase the album?

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Paul Jun 09, 2017 04:11PM EDT
Hi Matt

It was showing as unavailable for about 24 hours. Looks fine now, so will download tomorrow.

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BrianM Jun 09, 2017 04:12PM EDT
May 25th you said you implemented a patch that should solve the problem of release day delays. Obviously it didn't work as I provided a list of 10 albums that were not available. Eleven days later you have finally added 4 of them.
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Matt D Jun 09, 2017 05:25PM EDT eMusic Agent

Hey Brian,

I sent you an email with updates on all the tracks you pointed out. With your help (thanks!), we were able to get all but 3 live. As we fine-tune our systems and feeds we expect more and more new releases to be available each week.

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